Call Center Analytics Dashboard

Africa/Mogadishu (UTC+3) • Live Monitoring Real-time • Auto-refresh: 5s

Performance Summary

Real-time call center performance metrics

Updated: 01:32:17

Total Calls

183

All time calls processed

Abandoned Rate

16.39%

Calls not answered

Avg Wait Time

00:00:08

Average waiting time

Avg Talk Time

00:00:33

Average conversation time

Callback Calls

Scheduled callbacks

Today's Calls

Calls handled today

Service Level (SLA)

— Target: ≥85%

Percentage of calls answered within 30 seconds

Live Call Queue

Queue Status 0 waiting

Agent Status Distribution

—

Live status

Call Activity Timeline (Last 3 Minutes)

Real-time Auto-refresh: 5s

Detailed Agent Statistics

Comprehensive performance analysis for all agents

Call Center KPI

From

Extension

Total Calls

–

Answered

–

Abandoned

–

Avg Talk

–

Today

–

Callbacks

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Ext	Name	Today	Total	Answered	Rate	Rings	Callbacks	Avg

AGENT	NAME	TODAY'S CALLS	TOTAL CALLS	ANSWERED CALLS	ANSWERED RATE	RING COUNT	COMPLAINTS	CALLBACKS	AVG TALK TIME
00 1000	Khadar Female	12	102	79	77.45% Average	23	2	5	00:00:29
01 1001	Faadumo Female	8	52	48	92.31% Excellent	4	1	2	00:00:36
02 1002	Female	0	0	0	0.00% Needs Improvement	0	0	-	00:00:00
03 1003	Nimco Female	6	28	26	92.86% Excellent	2	0	1	00:00:41
04 1004	Hoodo Female	0	0	0	0.00% Needs Improvement	0	0	-	00:00:00

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Call Center Analytics Dashboard

Performance Summary

Service Level (SLA)

Live Call Queue

Agent Status Distribution

Call Activity Timeline (Last 3 Minutes)

Detailed Agent Statistics

Live Agent Dashboard

Map Filters & Controls

Map Legend

Agent Location Map

Performance Summary

Service Level (SLA)

Live Call Queue

Agent Status Distribution

Call Activity Timeline (Last 3 Minutes)

Detailed Agent Statistics

Live Agent Dashboard

Map Filters & Controls

Map Legend

Agent Location Map

Agent Performance Details